Difference between revisions of "NLAD Error Message Explanations"
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*If the customer undeniably wants to enroll in our service and understands that they will lose their existing Lifeline service with their current provider after the transfer, they can call the other provider to cancel the service, then return to enroll as a customer of Life Wireless | *If the customer undeniably wants to enroll in our service and understands that they will lose their existing Lifeline service with their current provider after the transfer, they can call the other provider to cancel the service, then return to enroll as a customer of Life Wireless | ||
*Since there is no way to know that the other service was cancelled or not BEFORE activation, when the customer returns, they may be rejected for the same reason if their current provider did not de-enroll the other service from NLAD. | *Since there is no way to know that the other service was cancelled or not BEFORE activation, when the customer returns, they may be rejected for the same reason if their current provider did not de-enroll the other service from NLAD. | ||
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| − | + | [[Activation Only]] | |
Government does not accept this transfer request. We cannot enroll or transfer this customer to our service at this moment. We will contact the corresponding agency regarding this situation. | Government does not accept this transfer request. We cannot enroll or transfer this customer to our service at this moment. We will contact the corresponding agency regarding this situation. | ||
Revision as of 08:39, 13 May 2014
DRC - In Progress: This subscriber is currently undergoing duplicate resolution processing.
- NLAD found that the applicant is a customer of multiple Lifeline providers; nothing can be done about it.
- NLAD should have sent a letter to those affected customers; they will have to pick one provider or NLAD will pick one for them.
Validation Error: Transfers within 60 days of the previous service-initiation date are prohibited. Date eligible for transfer: MM/DD/YYYY
- NLAD rejected the Lifeline service transfer because this customer transferred or enrolled in a new Lifeline service in the last 60 days.
- The earliest date the customer can request to transfer is listed.
- If the customer undeniably wants to enroll in our service and understands that they will lose their existing Lifeline service with their current provider after the transfer, they can call the other provider to cancel the service, then return to enroll as a customer of Life Wireless
- Since there is no way to know that the other service was cancelled or not BEFORE activation, when the customer returns, they may be rejected for the same reason if their current provider did not de-enroll the other service from NLAD.
Activation Only Government does not accept this transfer request. We cannot enroll or transfer this customer to our service at this moment. We will contact the corresponding agency regarding this situation.
- NLAD reported the applicant is current subscriber but when we tried to transfer his/her service. We were told subscriber cannot be found. - (Update) NLAD said they should fix this if this type of discrepancies still occurs. We need to let them know.
According to the National Lifeline Database, applicant's service address matches the primary address of other subscriber. If the applicant lives with another independent household at the same address, please ask the applicant to certify independent economic household first.
- Agents will need to do IEH certification first and then return to the activation page.
