General Rules

Anomalies should be left for review by compliance.

General Rules

Accept

Photo Identification

• Out of state identification if subsidy proof is in-state
• Identification must be UNITED STATES government-issued (Federal or State) photo IDs.
  • ACCEPTABLE ID IS LIMITED TO: State Driver’s License, State ID, United States Passport, Voter ID (with photo ONLY), State Department of Corrections ID (with photo ONLY), State-Issued Weapons Permit (with photo ONLY), U.S. military ID

Subsidy Proof

• Partial subsidy proof if necessary information to confirm name and/or subsidy account number is visible
• A partial proof that has an expiration date but the expiration date cannot be viewed
• A partial proof, except SNAP card, that all visible numbers match
• All digits of a subsidy proof are required for Food Stamps/SNAP Card and Medicaid Card. Only last 4 digits of account are required for any other subsidy proof.
• Hard to read but complete document scanned; if the numbers you can read are correct.
• The proof is addressed to the applicant and the applicant appears to be the parent/guardian of the minors covered under subsidy.

Addresses

• Photo ID with address and name
• Current insurance policies and current mortgages/leases with the applicant's name
• Utility bills with the applicant's name
• Benefits award letters with the applicant's name

Reject

Identification

• Identification does not have a photo
• Is not UNITED STATES government-issued
• Work, college, and bank account ID’s are not acceptable
• Passports and IDs issued by a foreign country or a consulate of a foreign country
• Photo ID is missing

Subsidy Proof

• Medicaid – entered wrong number/s (must match all numbers)
• Food stamps/Snap Card - entered wrong number/s (must match all numbers)
• Selected wrong subsidy
• Partial subsidy proof if necessary information to confirm name and/or subsidy account number is not visible
• All three names on account, Photo ID and subsidy proof do not match
• Subsidy proof is missing
• Any proof with an expiration date that has expired.

Income Guidelines

HOUSEHOLD SIZE

INCOME LEVEL

1

$15,080

2

$20,426

3

$25,772

4

$31,118

5

$36,464

6

$41,810

7

$47,156

8

$52,502

For each additional person

Add $5,346